Frequently Asked Questions

Our services include:

• Arranging cargo transportation by air, sea, rail or road
• Advising on freight routes, carriers, and ports
• Preparing and processing bills of lading, waybills and customs documentation
• Providing container consolidations to optimize freight costs
• Handling cargo insurance and claims
• Tracking inland transports and ocean shipments
• Providing warehousing and distribution solutions
• Managing customs brokerage and clearance procedures
• Arranging transport services for the final destination

Freight forwarding is the process of organizing shipments for customers to get goods from the manufacturer or producer to the final destination. Freight forwarders arrange booking cargo space, prepare documentation and coordinate various aspects of the shipping process on behalf of their clients.

The main benefits include:

• Simplified shipping process and faster transit times
• Expertise in compliance, regulations, tariffs and taxes
• Cost savings through consolidated shipments and volume discounts
• Minimal paperwork and documentation burdens
• Customs clearance assistance at the destination
• Cargo insurance and damage/loss protection
• Tracking and monitoring of shipments in real-time
• Solution customization to meet business needs
• One-stop solutions for your cargo needs

Our company has over 24 years of experience in global freight forwarding. We have established relationships with leading carriers worldwide that provide capacity options and competitive rates. Our dedicated operations team uses the latest systems and tools to optimize routes, transit times, and costs while meeting compliance needs. We also have customs clearance expertise . Our focus is providing exceptional service levels so you can focus on your business.

We plan and organize shipments across all modes of transport:

• Air freight – best for urgent shipments and high-value cargo
• Ocean freight – economical option for large volumes over long distances
• Rail freight – fastest inland transit times in some regions
• Road freight – flexible transport for door delivery

Based on your specific requirements, we identify the best mode and carrier mix to optimize time and costs.

Yes, we provide complete warehousing, inventory management and distribution services through our global network of warehousing partners. This includes storage, labeling, packaging and inventory control as well as order fulfillment solutions tailored to your distribution strategy in target markets.

You can get a free quotation by sending us details of your shipment:

• Commodity type
• Pickup and delivery points
• Timeframe
• Volume and weight
• Any special handling needs

We will evaluate route, carrier, and transit time options to provide you with a competitive rate quotation promptly. Quotations are valid for 30 days.

Customs clearance involves submitting import documentation and clearing shipments through customs at the destination country. This includes paying any applicable duties, taxes, and fees so the cargo can be released. As your freight forwarder, we handle the customs clearance process from start to finish.

Yes, we provide full customs brokerage services. Our team prepares and files all necessary documents for customs clearance on your behalf and coordinates with customs officials to expedite the process. We clear shipments through customs at all major airports, ocean ports and border crossings globally.

To help expedite customs clearance, we need:

• Commercial invoice with detailed description of goods
• Packing list specifying contents of each package
• Certificate of origin stating where goods are manufactured
• Any other documents such as import permits, insurance certificate, etc.

Providing complete and accurate documentation upfront prevents customs delays.

We can help determine the proper HS classification code (harmonized system) for your products which are needed for customs declarations. Our experience with product classifications minimizes the risk of penalties, delays, or seizures due to incorrect codes.

Yes, we offer customs bonded warehousing at key ports which allows the deferred payment of duties until goods enter free circulation. This helps maximize your working capital. Our global warehouse network is fully certified and equipped to handle customs bonded cargo.

Our standard payment terms are 30 days from receipt of the invoice. For new clients, we may request payment in advance until credit is established. We accept payments via bank transfer and cheques.

You will receive shipment tracking alerts and can track your orders in real time. Alternatively, you can contact us anytime for updates on any shipment.

You can reach us via:

• Email: business@sevenseasglobal.com
• Tel: 022 42622341
• Phone: +91 9152865712
• Our Branches: Mumbai (Head Office), Surat and Delhi.
• Our contact form on the website

Our team is available during regular business hours to answer all your queries. We also have an after-hours on-call duty officer who can assist with emergencies.